![]() I dont want Smilebox, and frankly, I dont trust them. Actually, there is a phone numberwith a recorded message basically saying send an email. I tried to call Smilebox customer service, but they have none. I then saw a charge for $119 on my credit card from Smilebox on February 9. (Oh, but it worked off I wanted to use the service, though no problem with it then!) Finally, by literally treating the site like it was a clicker game, I managed to get the cancellation through on January 24or so I thought. Unfortunately, the website wouldnt work over the course of the SEVERAL DAYS that I attempted to cancel, not even letting me remove the defunct email address. Smilebox attempted to renew my subscription in January of this year, and I attempted to explain I dont want their service. I then left that job and that email/username is defunct. I made one project using me work email to establish the account. I opened an account with Smilebox two years ago. I implore you to take my complaint seriously and address it promptly to restore my faith in your companys integrity and commitment to customer satisfaction.I attracted phots of before and after 2 rounds of aligners. I expect a full refund for the ineffective treatment and compensation for the additional time and resources wasted on this unsatisfactory experience. ![]() This lack of responsiveness only compounds my frustration and confirms my belief that your smile guarantee is nothing more than false advertising.I demand immediate corrective action to rectify this situation. ![]() I have attempted to resolve this issue by reaching out to both a dentist and your customer service department, but regrettably, I have made no progress.Despite my efforts to communicate my concerns with your customer service representatives, I have been met with unhelpful responses and no viable solutions. However, I am deeply disappointed with the results, as my top teeth have become gapped and my bottom row remains crooked.Not only does this outcome fail to meet the standards outlined in your advertising, but it has also led to significant distress and dissatisfaction with your product. I purchased your Direct Smile aligners with high hopes of achieving a perfect smile, as promised by your smile guarantee. I am writing to express my utmost dissatisfaction with the dental services I received from your company.
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